Covid-19 Customer Guidance

Our Home is Your Home

Our team of staff is dedicated to preparing to ‘Bounce Back’ and welcome all our guests and customers from Friday 3rd July 2020. Our hotel accommodation, bar and restaurant will all be open from this date and we can’t wait to have everyone back.

Below you will find some of our re-opening plans which have been developed in line with government guidelines. We hope that these will offer you some reassurance that our hotel is prepared to reopen. We will continually look at our policies and are committed to adapting these as per government guidelines and customer feedback.

Thank you for your continued loyalty, trust and support.

Flexible Booking Policy

Whilst we hope that your travel plans will not be disrupted as a result of the Covid-19 virus, we continue to offer flexible cancellation terms and our Reservations Team are here to discuss any cancellation or postponement queries you may have by emailing info@mahonshotel.co.uk

Your Stay - Guest Rooms

All of our bedrooms have gone through the process of a full deep clean. Our dedicated House Keeping team will build upon the already high standards of housekeeping and hygiene. Cleaning checklists will be in place to ensure that each room meets the highest hygiene standards. Please note that rooms will not be cleaned during stays shorter than 3 nights. For example: if you are staying for 2 nights, our housekeeping will not enter the room. Staff will be on hand to refresh all towels, toilet roll, tea-making facilities etc during the stay.

Public Areas

Social distancing signage and hand sanitizer stations will be in place throughout all public areas. Additional cleaning of high touch surfaces will be executed every 30 minutes. In toilet areas ‘last cleaned’ charts on display.’

Reception

Our friendly Reception Team remain on hand to assist with any queries. Updated procedures include reduced contact at check-in, contactless transactions, sanitiser stations, pre check in, sanitised key-cards and paperless check-out.
Guests will be asked for emails on booking. Guests are encouraged to give their email where possible and read our guidelines for your stay.

Payment

All guests will be given the option to pre-pay for their stay. We would suggest that where possible guests limit their use of cash transactions. We have a room tab which we encourage guests to use, in order to ensure minimal transactions. 

Check-In/Check-Out

What time is check-in?  From 3.00 p.m. Early check-in is unavailable at this time.

To help minimise contact, we will be providing a paperless checkout service. If someone wishes to have a VAT document, this can be emailed across. Please advise the reception staff of this before departure.
Check out is now 11am. Late check out is unavailable at this time.

Dining/Drinking Experiences

All seating areas will be arranged to comply with safe social distancing guidelines. Where possible please keep contact with the staff to a minimum. Ordering of drinks and food should be made at the same time. Only one payment type/transaction per table. 

Advance Booking Advised

It is strongly advised that all dining experiences, including breakfast and room service, are booked in advance. This allows us to manage the volume of guests and team members within any one area, to ensure social distancing guidelines are adhered to.

Breakfast

We are introducing an A la Carte breakfast menu in order to manage your dining experience safely. Service Times 8.00 a.m. – 10.00 a.m. daily.
Alternatively breakfast can be served to your guestroom by completing a room service order.

Bar Food & Restaurant

It is advised that guests book their table, in particular at the weekends.
Friday, Saturday and Sunday Evenings: 5pm, 6.15pm, 7.30pm and 8.45pm
Sunday Afternoon: 12pm, 1pm and 2.15pm
Please note that our Sunday Carvery is not in operation. All food will be delivered to your table.

Bar

All drinks must be ordered using our table service. Alternatively, you can use our app to order drinks. Help is at hand to use the app, if you so choose. Only one payment type/transaction per table.
All tables are laid in adherence to the current social guidelines.